Turning Knowledge Maps into Everyday KM Tools

KM Institute’s Ekta Sachania writes that knowledge maps have long been a cornerstone of effective knowledge management. Knowledge mapping offers a visual framework for uncovering hidden expertise and improving access to critical information. Within today’s legal landscape, the evolution of knowledge mapping from static documentation to dynamic, people-centered tools is reshaping how organizations work, collaborate, and innovate.

In a modern KM practice, knowledge mapping no longer focuses solely on cataloging assets. Instead, it actively connects people to knowledge and each other. Used strategically, knowledge maps help new employees find the right experts, reusable content, and contextual information. They reduce onboarding time and eliminate redundant searches. More than repositories of information, knowledge maps have become networks of relationships that reveal tacit knowledge embedded in conversations, emails, and informal exchanges.

According to Sachania, a major breakthrough comes from capturing tacit knowledge, the unwritten, experience-based insights that often go undocumented. By identifying informal knowledge flows and expert communities, organizations can encourage micro-mentorships, highlight unrecognized contributors, and align talent across geographies. This proactive approach builds a culture of sharing, helping teams collaborate beyond formal roles and organizational boundaries.

Integrating knowledge mapping into everyday tools such as Teams and SharePoint significantly enhances the accessibility and relevance of knowledge management (KM) systems. Instead of relying on abstract diagrams, knowledge maps provide immediate answers to real-time questions—such as what actions to take, where to find information, and whom to contact—tailored to specific roles and tasks. This integration has increased user engagement, as individuals can see the value of KM systems without having to search extensively for information.

Knowledge maps aren’t just internal tools. They’re strategic assets, reducing content duplication, exposing underused insights, and enabling smarter solutioning. When maintained as living, people-focused guides, knowledge mapping turns KM from a static library into a dynamic engine of growth and innovation.