Study: Majority Of GCs Unhappy With Law Firm Delivery System

Just four percent of general counsel are happy with how law firms provide legal services, according to a recent Altman Weil survey. “The fact that you saw only 4 percent [who were] content is that tension between getting cost-effective legal services” and the desired results, Altman Weil principal Daniel J. DiLucchio said. “The law firms’ economic objectives and the objectives of the company and the general counsel are never going to be aligned.” Many respondents, 43 percent, said they did not care about method of delivery, so long as the results were satisfactory and done for a competitive price. A majority of respondents – between 56 and 58 percent – said they would like to see law firms reduce costs and improve project management and budget forecasting.