Solving the GC’s Loneliness and Generating Business Value—Webinar

While in-house legal departments are tasked with handling complex corporate risks and high-stakes transactions, general counsel frequently work in an operational silo. Driven by manual reporting, fragmented communication, and a lack of real-time visibility into team workloads, this isolation creates significant organizational friction.

In a recent webinar with Today’s General Counsel, Mitratech General Counsel Jarrett Dziuk, Executive General Counsel and Strategic Board Advisor Brittany Leonard, and Mitratech Vice President of Value Experience Liz Lugones discussed how legal leaders can address operational gaps to better demonstrate business value. The session, “Why the GC’s Loneliness Is An Operational Problem and How to Fix It,” outlined why traditional manual approaches isolate legal teams and how GCs can leverage structured processes and data to ground their operations in broader strategic goals.

Key takeaways from the session:

• Audit current workflows to eliminate hidden inefficiencies: Rather than attempting a sweeping overhaul, legal departments should begin by auditing a single workflow—such as non-disclosure agreements or intake processes. Focusing on specific bottlenecks helps identify where manual tracking wastes time and isolates team members.
• Align metrics directly with executive business priorities: Measuring success solely on contract turnaround times often fails to prove strategic value. GCs should track metrics that resonate with the C-suite, such as revenue impact, risk mitigation, and the elimination of operational friction points.
• Build cross-functional alignment early: Operational processes fail when teams work around them. Establishing strong, collaborative relationships with sales, finance, and security leaders ensures cross-departmental buy-in and prevents process breakdowns.
• Clean up processes before applying AI tools: Generative AI amplifies existing structures, meaning it will expand inefficiencies if applied to chaotic systems. Legal teams must centralize data and establish clear, standardized rules before deploying AI solutions.

Overcoming operational isolation requires aligning internal legal practices with broader corporate outcomes. Watch the full recording to learn how your team can establish structured workflows, drive cross-functional buy-in, and build a data-driven legal department.

For more insight on this topic, read this installment of Legal Maxxing with Lix Lugones.