What Is “Productivity” In A Legal Department?

Efficiency is about doing things right, but productivity is about doing the right things, according to management expert Peter Drucker. Applying this concept to the legal department, Dan Currell and Jordan Anthony-Brown from CEB identify six ways productivity can be increased. Part of the equation involves learning how to field the “client-service paradox”: The closer you get to clients, the more they want you to do.