Legal Suite Managing Director Vivien Krotkine Discusses the Value of an All-in-One Technology Solution

In this exclusive interview with Today’s General Counsel, Legal Suite’s Managing Director Vivien Krotkine discusses how an all-in-one technology solution meets the multiple challenges general counsel face.

What inspired the development of GaLexy?

Vivien Krotkine: Legal Suite was founded 25 years ago by attorneys, specifically for general counsel in corporate legal departments. The primary goal was to enhance the efficiency of corporate lawyers by assisting them with their daily tasks.

Today, Legal Suite’s GaLexy is an enterprise-level legal technology suite powered by AI, offering tailored implementation and support. While technology has evolved, our mission remains the same—helping corporate lawyers work more efficiently.

GaLexy is designed to adapt to the diverse needs of corporate legal departments. It is a standardized legal tech platform with modules covering various legal areas, including contract management, matter management, litigation, intake processes, and legal spend management—all accessible through a single interface. Clients benefit from a comprehensive suite that includes all core functionalities, research tools, and the latest updates. Additionally, the platform allows for custom applications tailored to each client’s specific needs.

What do you see as the biggest challenges that legal professionals face when they’re addressing multiple areas of the law?

Vivien Krotkine: One of the key challenges companies face is the varying levels of security, which increase the risk of data breaches. Legal Suite ensures robust data protection by securing backups, safeguarding passwords, continuously monitoring servers, and conducting SOC 2 Type II audits.

Another major challenge arises when legal professionals rely on multiple software programs, causing legal operations to be scattered across different platforms. This fragmentation leads to inconsistent data, making reporting and strategic decision-making more difficult. By offering a single, integrated suite with one source of truth and a unified database, GaLexy eliminates issues related to data inaccuracy, inefficiency, and disjointed reporting.

Cost is also a significant concern, as legal departments often operate within tight budgets. Using five or six different software solutions means multiplying expenses for licenses, training, and maintenance. In contrast, GaLexy provides a more cost-effective solution. Using more modules reduces the cost per module.

Additionally, legal teams often struggle with managing multiple interfaces and workflows. GaLexy simplifies operations with a single, intuitive interface. Training is another challenge—learning one platform is far easier and more efficient than mastering several.

To what extent does Legal Suite support clients during and after the initial implementation phase?

Vivien Krotkine: Simply providing software is not enough. From day one, we take a hands-on, personalized approach to support our clients at every step. Each client is assigned a dedicated Customer Success Manager to ensure their objectives and needs are met.

We offer customized training, both in-person and online, along with regular check-ins and 24/7 support through our teams in the United States, Canada and in France.

To maintain high client satisfaction, we conduct quarterly reviews to track progress, make necessary adjustments if any, and make sure the initial goals are met. Even after implementation, we continue to provide additional training sessions upon request, along with access to learning capsules, an online training platform, and a digital user club.

Legal Suite has a recent white paper that highlights the pitfalls of insufficient reporting capabilities. How does GaLexy provide legal professionals with better visibility, benchmarking, and strategic decision-making tools?

Vivien Krotkine: GaLexy streamlines and automates report generation and benchmarking. Its cross-functional add-on analyzes data, transforms it into real-time insights, and generates reports. These advanced features also provide key performance indicators, risk identification, and seamless communication across modules. With a single data source, users can create cross-module reports—for example, identifying a company’s biggest liabilities and linking them to specific contract types.

Additionally, GaLexy’s AI-powered capabilities and intuitive interface enhance visibility into department performance. AI-driven risk identification supports data-driven decision-making by analyzing contracts, highlighting potential risks, and recommending necessary adjustments for corporate lawyers.

Data security is a top concern for corporate legal departments. How does GaLexy ensure that its features remain aligned with the evolving needs of the legal industry, especially as regulatory requirements and workflows change?

Vivien Krotkine: We place a strong emphasis on the regulatory environment. GaLexy enables clients to configure specific data fields tailored to their regulatory, operational, and industry-specific requirements. For instance, we developed a “Business Criticality” field for a major banking client, allowing their IT and compliance teams to systematically flag contracts subject to the European Union’s Digital Operational Resilience Act. Additionally, GaLexy integrates key regulatory frameworks such as the General Data Protection Regulation (GDPR).

GaLexy also automates workflows and compliance tracking reports, reducing the risk of regulatory breaches. By centralizing data and reporting, it facilitates cross-department integration, ensuring that legal, compliance, and risk management teams can seamlessly access and collaborate on regulatory information. This unified approach enhances efficiency and ensures a structured response to compliance requirements.

Looking ahead, how do you see legal technology evolving, and what innovations can we expect from Legal Suite in the future?

Vivien Krotkine: First, we prioritize depth without compromise. GaLexy is a comprehensive, all-in-one legal suite, and we continuously expand its capabilities with new features. For example, we are currently enhancing our e-billing and budgeting features.

Second, we are actively refining the user interface, user experience, and overall design to streamline workflows. These improvements are designed to make GaLexy more efficient and user-friendly for everyone.

Third, we are enhancing AI capabilities. Our AI can automatically extract and input contract data, saving time and reducing errors. Furthermore, we aim to reduce risks and enhance contractual compliance through AI-powered risk analysis and document redlining.

Most importantly, we take a human-centered approach. Beyond software, we provide dedicated support, training, and change management to help clients achieve their goals. And if their goals evolve, we evolve with them. In short, we are a technology company that combines innovation with a human touch and a strong commitment to customer success.