How to Successfully Train Employees for CLM User Adoption

Digital transformation has significantly improved business operations, including contract lifecycle management (CLM). The challenge is developing ways to successfully train employees for CLM user adoption, according to an article by Contract Logix.

Key benefits of training: 

• Training increases employee confidence and competence, leading to higher adoption rates and better utilization of the software.
• Proper training ensures consistency and standardization, promoting compliance and reducing risks.
• Change management incorporated in the training will demonstrate how system changes will streamline employee workflows.
• Training will provide employees with the skills and knowledge that will result in increased productivity and reduced errors in contract handling.
• Ongoing training fosters a culture of continuous improvement, enabling employees to stay updated on best practices and adapt to evolving business needs.

To develop a training program on using the CLM software effectively, follow these five steps:

1. Assess training requirements: Conduct a detailed analysis to identify the necessary skills and align the training objectives with job roles and outcomes.
2. Utilize training materials: Use diverse training resources like interactive modules, guides, and video tutorials to cater to different learning styles and expertise levels.
3. Schedule interactive training sessions: Organize interactive discussions and live demonstrations to facilitate gradual learning and reinforce knowledge retention.
4. Conduct hands-on practice workshops: Provide workshops for employees to practice using the software in real-world scenarios.
5. Evaluate training effectiveness and iterate: Assess the training program’s effectiveness through post-training surveys and monitoring software use, continuously refining the training program and materials.

Partner with a client-centric CLM provider that offers comprehensive training and support. Their expertise can significantly simplify the transition, ensuring alignment with business goals and maximizing return on investment (ROI). Alternatively, consider hiring a training consultant experienced in working with business processes and legal software to work with you on developing and delivering the training.