Comcast Fined $2.3M For Giving Customers What They Didn’t Ask For

Regulators said Comcast illegally billed its customers for unwanted equipment and services. As a result, the cable giant will pay $2.3 million to the Federal Communications Commission. Subscribers complained to the FCC that they had been charged for premium channels, set-top boxes, or video recording devices, despite telling the company they did not ask for upgrades. As part of the agreement, Comcast will now have to send order confirmation – separate from monthly bills – to customers who seek additional services or equipment. The fines are the result of a two-year investigation into Comcast by the FCC. “It is basic that a cable bill should include charges only for services and equipment ordered by the customer – nothing more and nothing less,” said top FCC enforcement official Travis LeBlanc.