The Unhappy Client

It’s not just errors in legal strategy and practice that tick clients off, according to malpractice attorney Steve Crislip. More often it’s bad customer service, in the generic sense that term applies to all kinds of professional services – things like dropping phone calls, putting clients on long hold times, or returning calls late or not at all. Train and retrain staff with this in mind, he says, and you’ll reduce the chances of being dumped by a client or drawing a claim as the result of an an honest mistake.