Getting Lawyers To Share Customer Data

Inherent tension between the rainmaker business model and many practices that would enhance the collective financial welfare of the law firm is an issue that can be addressed by a CRM program, according to a post from Frank Strong in the LexisNexis Business of Law Blog. CRM stand for customer relationship management. Sharing of information about clients is a key element of CRM, and Strong says there are some specific management policies that will promote it.